The following booking conditions form the basis of your contract with Aspire Down Under LLC and you should therefore read them carefully. In these conditions, ‘we’/’our’/’us’/’ourselves’ means Aspire Down Under; ‘you’/’your’ refers to the customer. References to ‘suppliers’ means all third parties who provide services to you including airlines.
Aspire Down Under purchases transportation, hotel accommodations, tours, and other services from various independent suppliers unrelated to Aspire Down Under LLC. In using the services of Aspire Down Under to purchase & reserve such transportation, accommodations, tours and other services you agree to be bound by the terms and conditions by which we agree to provide services. All services are non-transferable once purchased.
Making your Booking
A non-refundable deposit of US$300 per person is required at the time of making the reservation, if the reservation is made more than 42 days prior to departure. Deposits exceeding US$300 per person are required for certain custom itinerary tours, rail journeys, cruises and exclusive island resort hotels. Your Aspire Down Under consultant or travel agent will advise you of the required additional deposit at the time of making your reservation. Receipt of a deposit payment is full acknowledgement that you have read in full our terms and conditions.
Where we are in a position to do so we will confirm your arrangements immediately upon receipt of the deposit so that your vacation is secured. Sometimes, we are unable to confirm certain arrangements immediately (for example: where accommodation is only available upon request) and in this case we shall confirm all arrangements to you once we have received the supplier confirmation(s). In the unlikely event a hotel/tour choice is fully booked your Aspire Down Under consultant will offer a suitable alternative.
In addition to the standard deposit your Aspire Down Under consultant will inform you if your airline reservations (if applicable) require full payment. Most airline reservations require payment in full to guarantee the reservation and the airfare. It is imperative that the names on your airline reservations match the names on your passports and as such you must provide a copy of the picture page of the passport for each traveler on the reservation. A US$25 change fee per ticket will apply for incorrect name information supplied resulting in a ticket reissue.
The airline tickets sold to you often carry highly restricted rules. All airfares are nonrefundable unless you are specifically advised by your Aspire Down Under consultant. Please contact your Aspire Down Under consultant for specific fare rules prior to ticket issue.
Aspire Down Under quotes/itineraries are quoted in US$ based on the current exchange rate for the Australian, New Zealand or Fijian dollars, Euro or respective local currency. We reserve the right to adjust prices due to fluctuations in foreign exchange rates. To absolutely guarantee your package price we recommend paying your balance in full upon confirmation of your itinerary. Should you choose not to settle your account in full upon confirmation of your itinerary, your final balance will be recalculated at the current rate of exchange and invoiced for payment six weeks before departure. If payment is not made in full on time, we, or the supplier as applicable, reserve the right to treat the booking as cancelled by you and apply the cancellation charges set out below.
Payment may be made by check, cash, wire transfer, MasterCard, Visa, American Express or Discover. For payments made by check within three weeks of departure we require a certified bank check. For payments made by wire transfer, any related transaction fees in the sending of funds to or receiving funds from Aspire Down Under are your responsibility.
If payment is by credit card, in order for documents to be released, a signed Credit Card Authorization Form is required which will acknowledge you have authorized us to charge your credit card and have read, understand and agree to the Terms & Conditions. To obtain a copy of this form, call your travel consultant.
All prices on our Itineraries/quotes, website & brochures reflect a 3-4% discount for purchases made by check or wire transfer. There are no discounts for purchases made by credit cards.
The cost of your vacation
All Prices listed on website & brochures are ‘from’ prices in US$ and clearly specified as per person or per room. Package prices include US/Foreign Govt. fees and taxes and fuel surcharges of approx. $100-$1100 per person and September 11th Security Fee of up to $10 per person. Full airline tax breakdown will be provided upon request.
Child Infant discounts apply for most airline tickets and accommodation/tour services. A child is generally deemed as individual under 12 years and an infant under 2 years. Please ask your Aspire Down Under consultant for applicable child/infant prices. Please be aware that certain resorts, lodges and accommodations do not permit children under a certain age and as such if one of your party is a child under 18 years it is imperative you notify your Aspire Down Under consultant at the time of quote preparation or reservation.
Aspire Down Under quotes/itineraries are listed in US$ based on the current exchange rate for the Australian, New Zealand or Fijian dollars, Euro or respective local currency. We reserve the right to adjust prices due to fluctuations in foreign exchange rates.
Aspire Down Under reserves the right to pass on in full at anytime an increase on vacation arrangements that may be introduced by a supplier. The suppliers and we also reserve the right to correct errors at anytime before and after the booking is confirmed. You will be given a current price at the time of booking.
Prices will not be changed after full payment has been received by Aspire Down Under for the final invoice price.
Changes to your booking
Should you wish to make changes to your final travel itinerary you must notify us as soon as possible. Whilst we endeavor to assist we cannot guarantee we will be able to meet any such requests and cancellation of a previously confirmed service will be subject to the cancellation conditions set out below under “cancellation of your vacation”. Any amendments to an airline ticket departure date or routing will be subject to the airline amendment fees plus $75 per person. For certain airfares, changes cannot be made after reservations have been ticketed.
Cancellation by you
Cancellation of your trip must be received in writing. Your ground arrangements cancellation charges are calculated as at the date when the written cancellation is received by us and as a percentage of your package price excluding any travel insurance premiums which are generally non-refundable if you cancel. Most airline tickets are non-refundable once purchased, however should any refund apply we will process the refund on your behalf less an administration fee of $75 per person.
Please note that, for certain hotels, cruises, tours etc., the cancellation charges more than 15 days before departure may be higher than those shown above. Depending on the reason for cancellation, you may be able to claim for these cancellation charges under your insurance policy. Claims should be submitted directly to the insurance company concerned. Where any cancellation reduces the number of passengers traveling together on a family, friends or group trip we will recalculate the updated package price and re-invoice you accordingly.
|Period before departure
(Within which written notice is received)
|43 days or more||Deposit Only + non-refundable/penalty airline tickets|
|42-30 days||25% of ground trip cost + non-refundable airline tickets|
|29-22 days||50% of ground trip cost + non-refundable/penalty airline tickets|
|21-15 days||75% of ground trip cost + non-refundable/penalty airline tickets|
|14 days- Day of departure/during tour||100% of gorund trip cost + non-refundable/penalty airline tickets|
Cancellation by us
If transportation or other services are cancelled by us all sums paid to us for services not performed in accordance with the confirmed travel arrangements will be returned to you. The sums will be paid within 30 days of us receiving the money from the supplier with whom the services are arranged. Alternatively, the monies paid can be applied to another Aspire Down Under reservation.
We strongly recommend you purchase travel insurance providing coverage for loss of deposit, cancellation fees, medical expenses, lost baggage and other potential travel-related losses under certain circumstances.
Our preferred Insurance provider is CSA Travel Protection, ask your travel consultant for a copy of the policy details. Please read the different policy options carefully to ensure you are adequately covered.
If you have any special requests, please inform us at the time of making your booking. We will make every attempt to ensure that the request is honored, HOWEVER we cannot guarantee such special requests will be met.
Airline Baggage Allowances
No two airlines follow the same baggage policy. As a rule, you are permitted the International checked baggage allowance (1 bag, maximum 50 pounds) when all your flights are issued on the same coach ticket. If you have different airlines issued on separate tickets, different baggage allowances will apply on your trip. When traveling in premium economy, business and first class additional baggage allowances will apply. In most cases your individual baggage allowance is clearly listed on your airline Eticket receipt or outlined in this itinerary for smaller aircraft, should you have any questions please ask your Aspire consultant.
Note for certain small aircraft & helicopter transfers a restrictive baggage allowance will apply. In such cases your Aspire consultant will advise you of the restrictions and in most cases baggage can be stored at the airport or operator’s departure location should your wish to.
Airline Seat Assignments
Where possible your Aspire Down Under consultant will pre-assign complimentary seating when available. In many cases the airlines flying to Australia, New Zealand & the South Pacific no longer offer complimentary pre-assigned seating and seats can now be selected on the airline website. If you would like to pre-purchase seating for your flights please use the airline booking number listed on your flight itinerary/Eticket receipt and select seats and pay directly to the relevant airline. When selecting seats you will be given many options to consider besides standard seating such as extra legroom and exit rows.
If you would like to receive pricing options to upgrade your seat to a Skycouch, premium economy or business class seat please contact your Aspire consultant for an exact quote.
Frequent Flyer Mileage accrual
Most airlines that fly to Australia, New Zealand & the South Pacific partner with US based airlines to enable you to accrue mileage on a partner airline. Your Aspire consultant can enter your frequent flyer number into your reservation but by doing so is not a guarantee of mileage accrual. Many airlines no longer pay mileage on the lowest coach booking classes. In many cases, no mileage will apply for sale fares and in most discounted coach class airfares the maximum mileage accrued is 50%. Premium economy, business class and first class reservations usually earn full and bonus mileage. Aspire Down Under does not take responsibility for the airlines policies for non-credit of mileage for certain airfare booking classes. Please ask your Aspire Down Under consultant if you require more information.
All passengers require a passport (we recommend passport validity for three/six months beyond the date of return) for entry into Australia, New Zealand, Fiji, Tahiti, Papua New Guinea and other South Pacific countries. An Electronic Travel Authority (ETA) is required by all US citizens to enter Australia. Aspire Down Under can process the ETA on your behalf for a fee of $25 per person. It is the passenger’s responsibility to have a valid passport and the necessary visas for the countries being visited. Aspire Down Under accepts no responsibility if you do not have the correct documentation for your vacation.
Responsibility of Aspire Down Under
Aspire Down Under purchases transportation, hotel accommodations, tours, and other services from various independent suppliers that are not subject to its control. Aspire Down Under cannot therefore be held liable for any personal injury or property damage, or any other special or consequential damages that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of Aspire Down Under or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers.
In addition, Aspire Down Under cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, auto-motive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of Aspire Down Under. In no event will Aspire Down Under be responsible for incidental, consequential or special or incidental damage or loss suffered by any person.
In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, Aspire Down Under is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation.